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To receive a Medicare rebate we must receive both a Referral and a Better Access to Mental Health Care Plan from a general practitioner, paediatrician or psychiatrist prior or at the time of the appointment.
To ensure the welfare, satisfaction and protection of privacy for all our clients, psychologists operate in accordance with the following service and consent policy. Please read and sign the following policy. If you have any questions about this service agreement, please feel free to discuss these with your psychologist.
All fees are to be paid at the time of consultation (Cheque / EFTPOS / Credit Card Available) unless you are provided a special exemption by your psychologist. Fee structures are variable dependent on the psychologist you see. Therefore, the out of pocket expense on Medicare rebated sessions (acquired through a Mental Health Care Plan from your GP) varies between $35 and $85 with full fee sessions costing between $150 and $200. Your psychologist will further discuss this with you during your first appointment.
If funding is rejected for psychology services from any alternative referral sources clients will be responsible for full payments of any unpaid accounts.
Information and Confidentiality
Your psychologist will need to collect and record personal information from you that is relevant to your current situation. This information is a necessary part of the psychological assessment and treatment.
All personal information gathered by your psychologist is treated as confidential and secure. Apart from communicating with your referring GP or Medical Specialist, we will not disclose any information about you to anybody or any organisation without your permission unless:
For service quality, and practice supervision purposes, clinical sessions may be recorded via audio and/or video means. Any recording is treated as strictly confidential.
Where appropriate the service may be provided by telephone or videoconferencing. You are responsible for the costs associated with setting up the technology needed so you can access telehealth services. Emerge Psychological services will be responsible for the cost of the call to you and the cost associated with the platform used to conduct telehealth services. To access telehealth consultations you will need access to a quiet, private space; and the appropriate device, i.e. smartphone, laptop, iPad, computer, with a camera, microphone and speakers; and a reliable broadband internet connection.
The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used. To support the security of your personal information this practice uses Coviu which is compliant with the Australian standards for online security and encryption.
Limitations of telehealth
A telehealth consultation may be subject to limitations such as an unstable network connection which may affect the quality of the psychology session. In addition, there may be some services for which telehealth is not appropriate or effective. Your psychologist will consider and discuss with you the appropriateness of ongoing telehealth sessions.
Assessment and treatment information may be utilised for clinical research and service evaluation purposes. All identifying information and names will be omitted from any such usage and will remain completely confidential. You have the right to withdraw participation in research at any time.
Feedback and Complaints
Your feedback, including complaints are welcome. If you decide to make a complaint, you can use any format available to you. You may contact us in person, via email address and our website. Any of these ways can be used to give feedback or make a complaint. We can provide you with a complaint form that may help you describe your complaint in a way that will speed up resolution.
We attempt to address complains immediately, however promise to review all complaints within 2 working days. If complaints cannot be resolved within 2 working days, they are escalated to our business directors for their attention. Because we are psychologists, you are always able to make a complaint direct to the Australian Health Regulation Agency.
Last minute cancellations or 'no-shows' mean that other clients miss out. A cancellation policy has been established to limit this from occuring. Please call us on 5221-1169 the day prior to your scheduled appointment to notify us of any changes or cancellations. If prior notification is not given, you may be charged a late cancellation fee of at least $50.
I have read, understood, and agree with the Emerge Clinical Psychological Services, Services and Consent Policy. I agree to the above conditions for Face to Face or Telehealth Psychological services to be provided by Emerge Psychology.
Yes, involved with othersNo
If yes, please specify
All personal information gathered by the psychologist during the provision of the psychological service will remain confidential. No information will be released without a signed consent form. Exceptions to this are;
Additional cost not claimable through Medicare: Reports, letters, forms and consultations with other professionals. Costs are depended on individual requirements.
Medicare Rebate: Medicare rebates are available with referrals from Paediatricians, Psychiatrists or from a General Practitioner with a GP Better Access to Mental Health Care Plan. Please ensure your referral is eligible for a rebate.
Private Insurance: Private Health Insurance with ancillary cover rebates vary between funds and also the psychological service. Please make your own enquires with your private health fund prior to appointments. Introspect Psychology is unable to process private health rebates, it is the client’s responsibility to claim their rebate.
FaHSCIA Funded Clients: Please note if clients have insufficient funding available to pay for services their carers/Parents are responsible for the account being paid. FAHSCIA will not pay for cancellation fees or for appointments not attended.
NDIS Funded Clients: Please note if clients have insufficient funding available to pay for services through NDIS, the client or their carers/Parents are responsible for the account being paid.
Workers Compensation Clients: Approval has been sought for a specified amount of sessions through your insurance company, if further sessions are required this will be a cost to the client.
Cancellation Fees: Please contact as early as possible to reschedule or cancel appointments, otherwise
Overdue/unpaid accounts: Introspect Psychology will follow up on any outstanding accounts after 14 days unpaid. If you fail to settle your account, Introspect Psychology will refer any unpaid accounts to a debt collection and management service after 90+ days.
If l have any questions regarding this consent form or about services offered at Introspect Psychology, I may discuss them with my Psychologist. I have read and understood the above.
OR Where a signature is not possible Psychologist’s confirmation of Verbal consent: I Have discussed the information in the consent form with the client and received verbal consent to proceed with Telehealth services.
Parent/Guardian details to be entered below.
Lili is a registered Psychologist who welcomes working with people 18 years and over, for a broad range of presenting issues. Lili takes a strengths-based, respectful, and empathic approach. Working collaboratively with clients to clarify individual therapy goals, enhance helpful coping strategies and identify opportunities for change, growth and self-understanding.
Lili utilises various evidence-based interventions including Cognitive Behavioural Therapy (CBT), Mindfulness and Acceptance and Commitment Therapies (ACT) and Schema Therapy.
Lili has professional interests which include, but are not limited to: Depression, Anxiety and Panic Disorders, OCD, grief and loss, managing life transitions, stress related issues and low self-esteem.
Lili’s has previously worked in crisis support roles and private practice.
Suzanna has a Masters degree in Counselling Psychology obtained from Curtin University, WA in 2009. Suzanna has a broad range of experience in the public and private sectors and enjoys working with people 18 years and over with presentations including (but not limited to) trauma, mood and emotion dysregulation, loss and grief including adjustment difficulties, and anxiety. She has a special interest in relationships e.g., couples, families, parent-adult child. Suzanna has an appreciation for the integral role relationships play in our lives including the relationships with ourselves as well as with others. She recognises that every individual is unique as are their experiences and perceptions. Suzanna’s approach is client-centered whilst encouraging individuals to challenge themselves and their established patterns to foster growth. Suzanna works from a holistic perspective and incorporates an eclectic mix of evidence based therapies including Interpersonal Therapy, Cognitive Behavioural Therapy, Mindfulness, Schema Therapy, Eye Movement Desensitisation and Reprocessing (EMDR), and Emotion-Focused Therapy.
Janet works with people from across the lifespan with a range of psychological issues such as anxiety, depression, stress and grief and loss. She specialises in children and adults with Autism Spectrum Disorder and other disabilities. Janet performs a range of assessments for children including ones for Autism and cognitive abilities (ADOS-2 and WISC-V) as well as adult Autism assessments and functional capacity assessments. She works collaboratively with parents and carers to ensure the best possible outcome for her clients.
Janet uses a variety of therapeutic approaches including Cognitive Behaviour Therapy, Interpersonal Therapy and Psychodynamic Therapy. Her experiences include forensic psychology, disability, child psychology and grief and loss counselling. Janet is currently studying the Master of Clinical Psychology which will increase her capability to offer more services and utilise more therapies in the future.
Emma is a registered Psychologist and Clinical Registrar with a Masters in Clinical Psychology. She works with children, adolescents, and their families. Emma is a holistic and inclusive team member taking a strengths-based and person-centered approach to care. She works collaboratively with children and their families to empower them to achieve their goals through practical support and therapy.
Emma provides diagnosis and treatment of mood and anxiety disorders, social, emotional, and behavioural regulation difficulties, neurodevelopmental disorders, self-esteem, perfectionism, and adjustment concerns. Emma also undertakes cognitive, learning and adaptative behaviour assessments.
Emma has a 12-year strategic health policy and mental health workforce planning background. She has experience working as a psychologist with child, adolescent, family and adult populations across education, community, and private sector settings. Emma uses a range of evidence-based interventions including Cognitive Behavioural Therapy, Acceptance and Commitment Therapy and mindfulness.
Aswathy is a clinical psychologist who has experience working with young people and adults suffering from various mental health issues. She has a Masters in Clinical Psychology and a Ph.D. in trauma mental health. She takes a client-centered approach to support her clients through difficult times. She works closely with her clients to understand their needs and goals in an effort to provide individualized care throughout the treatment process. Her areas of interest include working with clients experiencing anxiety (generalized, phobias, OCD, panic disorder etc.), depression, trauma/grief related stress, interpersonal conflicts and transient life crisis. She is trained in various therapeutic interventions, and mainly utilizes cognitive behavior therapy, dialectic behaviour therapy, schema focused therapy, mindfulness, and narrative therapy to help her clients.
Jenni is an endorsed clinical psychologist who enjoys working with children adolescents and adults and has special interests in attachment and personality difficulties, and distress caused by trauma. Jenni brings a wealth of clinical experience to Introspect Psychology along with her wisdom and motivation to do the best thing for clients.
Steve is an endorsed Clinical Psychologist passionate about working with people with personality and emotional difficulties. Steve can work with individuals, groups or couples bringing an integrative approach, with an eye on the client’s personal psychodynamics. He is well practiced in the major psychological therapies and is a Jungian practitioner (Analytical Psychology). In addition, Steve brings a balance of professionalism, teamwork and friendliness into the practice.
Sometimes life will throw you an unexpected curveball or you’ll just find yourself at a crossroad and you just feel lost…
Tendai is a general psychologist who works with adults with mental health challenges such as depression, anxiety and other emotional difficulties. Tendai believes in using a person-centred approach to working with her clients.
Tendai has a passion for working with people with sexual difficulties and sexuality issues and she understands that talking about sex and sexuality can be unsettling and challenging for many people. Tendai is committed to providing a safe and comfortable space for people (and couples) to talk about their sexual difficulties and sexuality in a manner that is supportive and collaborative.
John is a clinical psychologist working part-time in private practice and part-time in public health at Jigsaw Young Person’s Mental Health, Drugs and Alcohol Service. He is particularly experienced in working with adolescents and young adults presenting with complex mental health needs.
John provides evidence based psychological therapies which are tailored to each client’s individual needs and readiness for change. His approach utilises Cognitive Behavioural Therapy (CBT), Mindfulness and Motivational Interviewing techniques; and is informed by an interest in psychodynamic principles. He offers a collaborative, non-judgmental, culturally sensitive and family inclusive approach.
John works with patients aged 16 years and older and has a particular interest in the following areas:
Sylvia is a Clinical Psychologist with a Masters in Clinical Psychology. Sylvia has an interest in working with clients who are experiencing a range of difficulties including, anxiety, depression, adjustment related disorders, stress management, emotional dysregulation and personality difficulties.
Sylvia has previously worked with young adults and adults in a variety of public and private settings, implementing individual therapy and group based therapy. She offers a client-centered approach where she tailors evidence based treatments to each persons individual needs. Sylvia utilises evidence based treatments, including Dialectical Behaviour Therapy (DBT), Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT). Additionally, Sylvia aims to strengthen a persons current skills to assist them in maintaining their well being and minimizing the probability of symptoms reoccurring.
Anisha is a registered Psychologist with a special interest in clients experiencing a range of different setbacks including anxiety, recurrent depression, recovery from psychosis, self-harming, sleep problems, perfectionism, disordered eating, family/carer adjustment to illness, poor communication skills, life adjustment issues and drug and alcohol related problems.
Anisha has previously worked with children, adolescents and adults in various settings, treating a range of high and low prevalence disorders. Her style combines warmth and an emphasis on placing the client at the centre of treatment whilst delivering evidence based practice. She uses an eclectic approach in tailoring techniques to the personal needs of her clients and enjoys working collaboratively with her clients to help reduce distress and build resilience.
Anisha has been trained to deliver evidence-based therapies, including but not limited to Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy (ACT) and Mindfulness.
Bachelor of Psychology (HONS), GDipPsych, MAPS.
Anisha will be joining Introspect Psychology in July 2016.
Sandy is a Clinical Psychologist who has has a special interest in helping people of all ages overcome anxiety and emotion regulation difficulties. She has worked in research and hospital settings with both adults and children. She is trained in a range of evidence-based therapies including: Cognitive Behaviour Therapy (CBT); Acceptance & Commitment Therapy (ACT); Dialectical Behaviour Therapy (DBT); Schema Therapy; Mindfulness practices and Eye Movement Desensitization Reprocessing Therapy (EMDR). Sandy is currently undertaking specialist accreditation in EMDR and delivers a range of EMDR interventions including trauma, pain, and phobia.
Sandy is a member of the Australian Clinical Psychology Association (ACPA) and a Fellow of the APS College of Clinical Psychologists. Sandy is available Monday to Thursday 9-4 pm
Sandy is a registered provider with Medicare, NDIS, TAC, WorkCover.
Important information regarding therapy for children (6-12)
Sandy is currently at capacity with children presenting with behavioural difficulties. At present all after school appointments are booked out
Sandy works collaboratively with families to develop and deliver intervention programs. The first assessment session will comprise an interview with both parent and child. Ideally, both parents are consulted. We do not have child minding facilities and request that siblings do not attend the interview. Please bring previous Allied Health assessment reports. If court orders are in place please bring a copy of the orders and consent. Sandy has extensive experience working in multidisciplinary teams, and when working with your child she applies a collaborative approach with families, other treating clinicians and educators.
Kaitlin is a registered clinical psychologist who has a particular interest in supporting individuals 16 years and older on their paths to healing from difficulties including, but not limited to: body image issues, disordered eating, eating disorders, body dysmorphic disorder, obsessive-compulsive disorder (OCD), anxiety disorders, emotion dysregulation, personality difficulties, and adjustment to loss and life transitions.
Kaitlin has had experience working with young people and adults in a variety of settings such as the Royal Children’s hospital, headspace, Barwon Health and The Geelong Clinic psychiatric hospital. Kaitlin’s therapeutic style is guided by her values of compassion, curiousity, equality, authenticity, respect and integrity. She works with individuals collaboratively and non judgmentally throughout their processes of change and enjoys helping them cultivate a more understanding and compassionate relationship with themselves and their struggles, whilst also helping them develop effective coping strategies so they can move forward in life with greater ease.
Kaitlin tailors treatment to suit each individual’s unique needs and utilises evidence-based therapies such as cognitive behavioural therapy (CBT), enhanced cognitive behaviour therapy (CBT-E), dialectical behaviour therapy (DBT) skills, mindfulness- and compassion-focused approaches.
Stavroula is a registered psychologist, passionate about making psychological support accessible and meaningful to all clients, including people from culturally and linguistically diverse backgrounds.
Applying a holistic approach and highly valuing the therapeutic relationship. Stavroula works collaboratively with clients to facilitate change and help them achieve their goals, using an interactive approach and a range of evidence-based techniques. Clients range from adolescents, and younger to older adults and dealing with a wide range of issues, anxiety, panic attacks, depression, developing self- esteem, relationships, grief and loss, time management and stress related issues.
Sabrina provides therapy for individuals across the lifespan who have difficulties with emotions, mood, trauma, and relationships; she also works with couples and families.
Sabrina holds a Masters and a Doctorate in Clinical Psychology. Sabrina works from a holistic perspective, starting with understanding the client and their current struggles, while utilizing techniques from interpersonal therapy, acceptance and commitment therapy, cognitive behavioural therapy, and psychodynamic therapy. Sabrina has worked in a variety of settings including private practice, university, inpatient hospitals, and outpatient clinics. She has completed specialized placements in trauma, health psychology, addictions, and severe psychopathology/suicidality.
Elisabeth is a General Psychologist and Clinical Registrar with a Masters in Clinical Psychology.
Elisabeth works with adolescents and adults experiencing a range of difficulties with mood, emotions, life transitions, trauma, and relationships. Elisabeth is warm and easy to talk to, with an open and authentic approach to therapy. Elisabeth works collaboratively with each client to tailor the therapy to their individual needs and preferences.
Elisabeth is trained in a number of evidence-based therapies drawing upon a variety of approaches including cognitive behavioural therapy, acceptance and commitment therapy, interpersonal therapy, and psychodynamic therapy.
Elisabeth’s first career was as a secondary teacher and she brings a wealth of experience with adolescents and their families to her practice. As a psychologist, she has also worked in a variety of roles including both inpatient and outpatient hospital settings, at a university psychology clinic, and in the non-government sector. In these roles she enjoyed working with a variety of groups, including young people and adults who have experienced complex trauma, chronic health conditions, neurodevelopmental disorders and ongoing mental health disorders.